Anonymous
map-marker Yukon, Oklahoma

Automotive Electronic Solutions Ecm Repair Review from Yukon, Oklahoma

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They said they could fix our ECM and it would be sent back after only 2 days. Paid $250 up front, they said if they can't fix it, they will refund all but $90 inspection fee. Nothing after a week. Called to see what was going on, they said all looks good just waiting for a new chip and it will be on it's way. Another week, no call. We call them and they say its not repairable. What?! Why did they say a week earlier it was fine? We were then told if we paid another $200 they would send a remanufactured part. What! Come to find out we are not the only ones they have done this to, it's their common practice. We asked them to send back the original ECM for refund and got attitude for that. Awful service and illegitimate business practices. They should be shut down and charged like the criminals they are.
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Reason of review:
Poor customer service
Cortlyn Jsd
map-marker Jacksonville, Florida

DON"T DO IT AES WILL RIP YOU OFF 100%

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Every person I've talked to that used this business said the exact same thing they get your money upfront then tell you your module is beyond repair then sells you another one for way more money than the market price. I made the mistake of using them and lost my money whats worse the module turned out to bee working they lied to me telling me it was beyond repair when in fact they did not even test it. Save your time and money DON"T USE THEM!!
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Loss:
$100
Cons:
  • Incompetantce
  • Charge for no repair
  • Lies
Reason of review:
lied about testing my module when in fact it was working still using it to this day.

Preferred solution: Full refund

Smith Fid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

AES MODULES RIPS EVERY CUSTOMER OFF!!!

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Read the reviews and you will see these bastards are equal opportunity scam artists ripping off every customer they tell you they can repair your ecm then they tell your ecm is "the worst they have ever seem" And they cannot fix it. Then send the broken one back to you and keep your money. Don't trust these *** Lonnie the owner has an ex-wife bleeding him dry and Mark Davidson(MD he calls himself) are both liars and will look you straight in the eye lie right to your face and shake your hand like a man, but it's all fake they are not real men. A real man can make a living with truth honor and respect, not lies dishonor and deceit. Pretty great scam huh? Go to *** and die you bastarts!
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Loss:
$235
Cons:
  • Lies
  • Charge for no repair
Reason of review:
lies!Scams and rip-offs

Preferred solution: Full refund

Smith Fid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

DO NOT SEND YOUR MODULE HERE!!!

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I gave them my ecm they promised they could repair/remanufacture it. 2 days Later they called and told me they could not fix it. So I went to get it THEY GAVE MY BROKEN MODULE BACK AND KEPT MY MONEY!!! They refused to issue a full refund the module was not repaired they admitted they could not fix it. This place is a rinky *** rented office space with no real production facilities. It's only 2 tech's are in a cramped office littered with unorganized parts. Save yourself a lot of time and trouble and go elsewhere. They do not have the resources or facilities to make complex repairs.
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Loss:
$234
Cons:
  • Incompetantce
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous
map-marker Jacksonville, Florida

*** THIS BUSINESS IS A SCAM DO NOT SEND THEM MONEY FAKE ADDRESS LISTED!!!***

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They ripped me off for $234.33 refused to refund after not being able to repair Fake address on website that is a UPS store address. Actual address is 6873 Phillips industrial blvd. Jacksonville Fl 32256 Do yourself a favor and shop elsewhere I wish I had. Also google AES MODULE There are dozens of complaints filed about them. I trusted them to repair my module and they straight lied to my face and ripped me off. Don't be the next victim do business with a reputable company with good reviews these jokers do not have the technical expertise in the small rented office space to repair a toaster oven let alone a complex automotive ECU.
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Loss:
$234
Cons:
  • Charge for no repair
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Slidell, Louisiana

AES Can not be trusted

Sent 2005 Jeep Cherokee PCM on March 5, 2015. AES reported not repairable, so accepted new one for additional 200.00 charge.

Upon receipt, installed it to find (per Scanner) they sent me the wrong one - would not work on this vehicle. Sent back, & they sent "fixed" one - which would not work because it was the same one. Got the proper ECM numbers from Chrysler, and sent it back with the proper numbers - They sent back a new case with the proper ECM numbers on the case - installed it, hooked up scanner - and it was still the same wrong ECM (Was for a 5.7l engine, and mine was a 4.7l engine. Sent it back and asked for the return of my original ECM, which I sent off to a different company that FIXED it, and when installed - works perfectly.

Then the fun began, and I only got a paltry partial refund. These people can't be trusted.

View full review
Loss:
$410
Reason of review:
Lack of integrity

Preferred solution: Full refund

Anonymous
map-marker Sicklerville, New Jersey

Horrible customer service

sent my 2001 honda civic ecm to get fixed they mailed it back to me i put it in the car same as before i called them and they said they dont have a honda tech cant do anything charged me $108.00 when they said i was getting my money back which should of been $212 i put a credit card dispute with them see what happens. i called to talk to them they never answer the phone when you call i left a couple of messages i finally called and spoke to a guy 15 minutes before they close by the name of darryl who said they couldnt help me and i was getting my money back he never siad partial refund. i would go to another company and check there reviews before you send anything out lesson lerned here

View full review
Loss:
$108
Cons:
  • Charge for no repair
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Jacksonville, Florida

Horrible Service, Lied, Overcharged, Did not do repair

First they require up front payment, We have been in business for 30 years and never encountered that before. We made the mistake of trying to use them to repair. The part was not fixed, our techs could not find any evidence that the part was even opened. We ended up buying one from the dealer to fix the customers car. We are now out over 250 that we paid this rip off business. Don't use these people! If you get lucky, you might get your part repaired, but word is out in Jacksonville that this place is a ripoff. We are telling all our friends that have auto repair shops to avoid this place.
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Loss:
$250
Reason of review:
Not as described/ advertised
Anonymous

Horrible customer service, ripoff and ***-artists, no help, rude

we had a PCM go out, called them asked them if we could get one from a junk yard and have them flash it. asked them if the one we got would work they assured us it would and said it had a lifetime warranty....a life-time....warranty.... NOT TRUE, so we got the pcm went and installed it it didn't work it had issues from the get go, miss fires dumping excess fuel, check engine light, could not communicate with the computer at all could not pull codes nothing, called and tried to get customer support of some, i was asked for my number and was told i would be called back, after a week of phone tag we finally went back up there, the tech said the pcm must be bad or some thing compatibility issue got a second computer from the junk yard, had it flash was assured it would work same bull story we were told the first time. i been working on cars in a shop for over 18 years i have never had such a bad experience with any parts company. after the second computer was installed still had issues, still could not communicate with the computer, could not pull codes or anything. the bad thing is the computers ran better before i had them flashed, the customer just wanted the newest firmware on the computer as a sort of preventative maintenance/ future proofing. i mean at 40 bucks from the yard for a pcm who could blame ya for trying to save few bucks, after having them flashed for way to much (MORE THAN THE DEALER CHARGES) with worse customer service, they wanted almost 200 and the dealer only wanted 110 but we had to take the car to the dealer and AES said they could do it using just the PCM. as far as i know they took it in the backroom for no more then 10 while i waited up front. they could have dunked it in a bucket of water then zapped it with a tazer and it would have come out with a better product,service and end result. i mean if your going to spit in my face at least have the decency to give me an option to choose which cheek i take it on.so we go back today and expect some kind of reconciliation, we were told on the phone that they would take the $175 and put it towards a new computer and flash it and get us back on the road ....THIS IS THREE WEEKS LATER BTW....... with not one returned phone call from the tech the salesman or even the *** manager.... the car had a misfire at idle... i could unplug the front two cylinders and it would make no difference. the noid light tested that we had good fuel pulse... the injectors fired fine and even when cranking and out of the car. the coils ran and tested fine and the compression was good, this is on a freshly rebuilt motor (thankfully done at another shop other then AES) so we go to pull codes and no communication.... call for tech support nothing... ask for money back nothing.... while we were up there today they wanted us to pay another 300 on top of the 175 we already paid. autozone sells this computer for $209.00 to our door, these people are scam artists and they do not even have the eligibility to be registered with the BBB(better business bureau) because of the Huge AMOUNT OF COMPLAINTS received... i wish i would have seen this before and i hope everyone else has a better chance of seeing this before having a horrible experience with these scam artists
View full review
Loss:
$1175
Cons:
  • Lies
  • Customer service
  • No refund even with warenty
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous
map-marker Monticello, Indiana

Total Thieves!!

Sent my ECM in to be "repaired". They said the damage was too extensive and it had to be rebuilt. When I called a week later to check on the status of the "rebuilt" part, he said they had not finished working on it yet. They were using my ECM--why didn't they fix it if was repairable? After two weeks, I finally got my old ECM back, and it did not work. They will not return my calls or respond to emails. I can promise you that they will rip you off if you use them. I wish I had read these complaints prior to doing business with those crooks. Under no circumstances should you do business with these people!
View full review
Loss:
$400
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Ashburn, Virginia

Say NO to AES!!!

Dealt with Andy, VERY, VERY RUDE! Don not trust these people We sent these guys a module to be repaired, after 3 long weeks, they returned it saying it has been extensively repaired. Module still does not work, they charged us over $300 and when we asked for a refund, all Andy could say is no refunds. This so called company has very poor customer service, and VERY poor workmanship, Andy was rude, raises his voice to customers, the manager was supposed to call us back and didn't, a total waste of time and money for both business' and customers.
View full review
Loss:
$350
Cons:
  • Very poor
Reason of review:
DEFECTIVE WORKMANSHIP, POOR CUSTOMER SERVICE

Preferred solution: Full refund

Anonymous
map-marker Jacksonville, Florida

Sent our unit to be repaired, when we recived it (in a poorly secured...

box) found it was damaged, our night nightmare came true, now we have to deal with this unpleasant dilemma, all we wanted was our original unit to be fixed and thought we made the right choice, but instead we are in the pickles, these people want no responsibility of the damage, blaming it to the postal service and Us.hopefully they will do the right thing that is to honor their standards, as of now we are very disapointed , and frustrated since we want this issue be solved. JUST BE CAREFUL IN CHOOSING AN HONORABLE TECH.AND BUSINESS VANcito 200
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Anonymous
map-marker San Joaquin Hills, California

Customer service?

Absolutely rude people. I called to ask a question, they informed me they would call me back. Never called back so I called them back to check on my question. I was met with a rude person saying of course we can do that why wouldn't we be able to. So then he pushed me to order it, I told him I had to check the part to make sure I'm giving you the correct item number. He said "well why did you even call then, we have about 20 people behind you ready to order". Horrible customer service. There are plenty of ECU repair and re-manufacture places, take your business and money somewhere else.
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Anonymous
map-marker Saint Louis, Missouri

Overcharged, and under fixed.

I sent in a Saturn Vue BCM. I was told they could fix it for $195.00 I was contacted back by Chris, and was told at that point, the computer inside it was bad, and they could not fix it, but he could sell me a new one for an additional $225. After talking with him I refused to have them do any more work, and asked for my BCM to be returned. I was told they would charge me the diagnostic fee, and that the rest would be refunded in about a week to 10 days. When I received the BCM, attached was a receipt that now had eaten up the whole charge for the entire repair, as diagnostic fee's. Somehow, when I call now, there is no answer. Maybe I need to call from a different #
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Loss:
$195
Tashara Qcs

AES is a rip off

I contracted this merchant to repair my PCM on a 2002 Mustang V6. I'm writing this for a few reasons. First I hope to steer future consumers far away from this rip off. Secondly, this company proudly boasts an A rating with the BBB. Their service falls well short of that rating. I'm skeptical when it comes to things like this and should have followed my gut feel on this. I called AES back in Oct of 2012. Talked to my "Partsologist" Chris. He asked several questions I expected, such as VIN number computer codes I was seeing etc. I explained that the car had not been running right for some time and was degrading quickly to the point of not running. The ignition seemed to be going out, but we replaced the coil. Like it wasn't getting fuel but we had the fuel pump replaced. Finally it stopped and the mechanic told us the PCM needed to be replaced. A junk yard PCM was out as we were told we would need to have the dealer program it. So talking with my partsologist in October, again in January and once again in February, I decided with my exhaustive explaining of the symptoms AES may be able to help me. I had asked Chris if this PCM would need to be programmed at the dealership several times. No was the normal answer. Plug and play. Asked about diagnostics. Chris assured me they do a fine job and there shouldn't be any issues. So I paid my fee, sent the PCM in and got it back. I installed it, then hooked up the battery. No start. Theft light blinking. Went to youtube and tried all the things I could find. Nothing worked. Finally called the dealership and asked about the PATS. He said it likely needed to be programmed to the keys. After 2 days of thorough analysis they determined the computer was dead. WHAT? I called Chris who told me they repaired the Ignition Control driver and that was it. Dealership said there was 3 dead drivers and the computer needed to be repaired and programmed. I called 6 times to talk to someone. Net is C/S sucks at AES. They don't return calls & I'm filing this complaint I want a full refund. AES did not accurately diagnose my problem. Repairing the PCM with a Ford certified core wound up resolving my problem. It cost me over $1000 fopr the analysis and replacement PCM. They did some additional work, but the end result was you can't have the PCM repaired and just plug it in and drive away. These systems ARE NOT plug and Play like I was told time and time again. AES DID NOT do a thorough job of diagnosing the problem. And after I paid to have it fixed.
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Loss:
$185
Aaron P Cgz
map-marker Wallingford, Connecticut

Automotive Electronic Solutions Chris: Extension# 5395 Complete liar and Scam

Updated by user Nov 02, 2012

Filed complaint through the FL BBB and received a response from AES. Essentially, they do not take any responsibility for the lack of service and their failure to meet the guarantees/commitments made. They did, however, make the offer of refunding the cost for the part that we never received but refused to refund the \"bench testing\" fee as well as any cost associated with shipping. Non-refundable shipping costs include the costs they apparently incurred internally between their warehouse and main facility.

They further stated that they don\'t make any guarantees or commitments related to delivery times or completion of orders. The above is in stark contrast to the guarantee on their website which states their position on how long completion takes. It states, \"Not long! AES can complete most repairs very quickly and have your unit back in the mail to you or your mechanic. We ship every unit Next Day service for no additional charge! Give us a call and let us know what you are looking for, we guarantee we can beat any competitor on price and delivery!\"

AES refused to ever address their error of sending us back our original module and packaging it as a new one which caused us to incur additional labor charges from the mechanic.

Ultimately, the BBB closed my complaint stating that this was an apparent isolated incident and that we would just have to agree to disagree. This was very much to my surprise given that they have received 72 complaints just this year. The BBB claims that AES made a good faith effort to resolve my complaint that I was simply not satisfied.

In conclusion, lesson learned. I ended up finding a legitimate vendor and had the module installed in the car within 3 business days after ordering. Don\'t believe anything AES tells you. They simply do not understand how the sales/ordering process works and are never wrong.

Original review Oct 02, 2012
Used this company for new Computer Module and had the below experience. At this time, I am now disputing all charges with my bank (total of $395.22) and will begin reporting this company to every reporting venue I can find. This company is a complete an utter waste of time and I'm done believing in their ongoing lies. They are a scam and I will hold them responsble for it to the fullest extent allowed by law. I have now been without my car for 1 month, losing time from work, increased billable labor to my mechanic, and will potentially lose my job because of it. Due to these circumstances, I will consult an attorney and consider next steps for a loss claim. 9/6/2012: -Contacted AES and connected with Chris @ extension 5395 -Paid $215.22 for them to repair module -Sent out existing module via express overnight mail. Advised by Chris that part would be restored and sent back within 4-5 days or by 9/14 9/14/2012: -Received no update from Chris. Contacted him for update since part had not yet arrived and was advised that it would be a few more days or by 9/17 9/17/2012: -Contact Chris again after not receiving and was now told that the module was not repairable and that it would now be another $180 to sent out an alternate module. -Paid $180 for new module and was told by Chris that new module would arrive in 4-5 days or by 9/24 9/19/2012: -Received new module in mail. We did not open box and brought directly to mechanic and opened there. Module had been carefully packaged and had computer tape attached. All warranty info was included with box to explain the guarantee with this new module. 9/25/2012: -After installing module, mechanic cannot understand why same problems are persisting. He takes the module to a specialist and learns it's the same one that we originally sent AES. They repackaged it and sent it back to us. Mechanic spent 8 hours troubleshooting car before this finally was realized...not his fault. -Contact Chris and advised of findings. Per Chris, "they hadn't sent anything to us yet. The new one hadn't even arrived from their apparent separate warehouse to be programmed by their technician. He admits that this must have been a mistake on their part but offers no apology. -Chris advises that they would have the new module within next couple days (by 9/27) and would expedite programming to be sent out "hopefully by Monday or Tuesday of the following week (or by 10/1-10/2) -Request Chris to call me on 9/27 to advise of status 9/27/2012: -Receive no followup from Chris. Contact around 3:00 PM for update. -Chris advises that module just came in, would be programmed by their "in-house" technician and be sent out by regular delivery within next couple days. I push for a commitment to which he does not. I then request that when complete, the module be mailed by Overnight Delivery to arrive by next morning. He says he will check with Manager (Brian Maxwell at X102) to see if that would be possible and would followup with me on 9/28 with an update. -I remind him of the issue with sending us our original package pack to which he replies, "we were just sending you your old faulty part back since you ordered a new one. You should have known that." 10/01/2012: -After receiving no update from Chris, I contact him at 5:00 PM and am advised it's being worked on and that he still hasn't been able to connect with his manager. He has apparently now been out of the office for 2 days and was in an all day meeting on the Friday before. Thus, he could not obtain approval for special delivery and no one else could make this approval on his manager's behalf while he was out of the office. I wask Chris for a committment that he will call me first thing in the morning to advise on status and response from his manager on shipping committment. 10/02/2012: -No update from Chris all day. Contact him around 5:00 PM and am advised that his manager has provided approval to send us the module via overnight delivery. He goes on to state that we "should get it by the end of the week." He will not commit to delivery date. -Per Chris, "they don't have the module anymore on-site. Their one and only technician that performs programming is out on a personal leave and agreed to do it from home as he attends to his family. This is apparently, possible to perform from home. He states that AES went out of their way to overnight their employee the part and are even going to pay for it to be overnighted back to them for packaging and then overnighted to us from there so we should get it by Thursday. Since today is Tuesday, this is obviously not even physically possible had he added up his 1's. -I advise Chris I have had it with the lies and no longer believe anything he is saying. I ask for the name of his manager and further, to be transfered to that manager. I am sent directly to the manager's (Brian Maxwell ext. 102) VM. I leave a message and no call back.
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Loss:
$1500
1 comment
Guest

Chris L Smoot is his name. Lives at Chris L Smoot

11928 Betula Rd

Jacksonville, FL 32246

Age 44 (Born Mar 1970)

(904) 997-****

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