Automotive Electronic Solutions
Automotive Electronic Solutions Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Automotive Electronic Solutions has 1.0 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Most users ask Automotive Electronic Solutions for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Automotive Electronic Solutions Ecm Repair Review from Yukon, Oklahoma
DON"T DO IT AES WILL RIP YOU OFF 100%
- Incompetantce
- Charge for no repair
- Lies
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, FloridaAES MODULES RIPS EVERY CUSTOMER OFF!!!
- Lies
- Charge for no repair
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, FloridaDO NOT SEND YOUR MODULE HERE!!!
- Incompetantce
Preferred solution: Full refund
*** THIS BUSINESS IS A SCAM DO NOT SEND THEM MONEY FAKE ADDRESS LISTED!!!***
- Charge for no repair
Preferred solution: Full refund
AES Can not be trusted
Sent 2005 Jeep Cherokee PCM on March 5, 2015. AES reported not repairable, so accepted new one for additional 200.00 charge.
Upon receipt, installed it to find (per Scanner) they sent me the wrong one - would not work on this vehicle. Sent back, & they sent "fixed" one - which would not work because it was the same one. Got the proper ECM numbers from Chrysler, and sent it back with the proper numbers - They sent back a new case with the proper ECM numbers on the case - installed it, hooked up scanner - and it was still the same wrong ECM (Was for a 5.7l engine, and mine was a 4.7l engine. Sent it back and asked for the return of my original ECM, which I sent off to a different company that FIXED it, and when installed - works perfectly.
Then the fun began, and I only got a paltry partial refund. These people can't be trusted.
Preferred solution: Full refund
Horrible customer service
sent my 2001 honda civic ecm to get fixed they mailed it back to me i put it in the car same as before i called them and they said they dont have a honda tech cant do anything charged me $108.00 when they said i was getting my money back which should of been $212 i put a credit card dispute with them see what happens. i called to talk to them they never answer the phone when you call i left a couple of messages i finally called and spoke to a guy 15 minutes before they close by the name of darryl who said they couldnt help me and i was getting my money back he never siad partial refund. i would go to another company and check there reviews before you send anything out lesson lerned here
- Charge for no repair
Preferred solution: Full refund
Horrible Service, Lied, Overcharged, Did not do repair
Horrible customer service, ripoff and ***-artists, no help, rude
- Lies
- Customer service
- No refund even with warenty
Preferred solution: Full refund
Total Thieves!!
Preferred solution: Deliver product or service ordered
Say NO to AES!!!
- Very poor
Preferred solution: Full refund
Sent our unit to be repaired, when we recived it (in a poorly secured...
Customer service?
Overcharged, and under fixed.
AES is a rip off
Automotive Electronic Solutions Chris: Extension# 5395 Complete liar and Scam
Filed complaint through the FL BBB and received a response from AES. Essentially, they do not take any responsibility for the lack of service and their failure to meet the guarantees/commitments made. They did, however, make the offer of refunding the cost for the part that we never received but refused to refund the \"bench testing\" fee as well as any cost associated with shipping. Non-refundable shipping costs include the costs they apparently incurred internally between their warehouse and main facility.
They further stated that they don\'t make any guarantees or commitments related to delivery times or completion of orders. The above is in stark contrast to the guarantee on their website which states their position on how long completion takes. It states, \"Not long! AES can complete most repairs very quickly and have your unit back in the mail to you or your mechanic. We ship every unit Next Day service for no additional charge! Give us a call and let us know what you are looking for, we guarantee we can beat any competitor on price and delivery!\"
AES refused to ever address their error of sending us back our original module and packaging it as a new one which caused us to incur additional labor charges from the mechanic.
Ultimately, the BBB closed my complaint stating that this was an apparent isolated incident and that we would just have to agree to disagree. This was very much to my surprise given that they have received 72 complaints just this year. The BBB claims that AES made a good faith effort to resolve my complaint that I was simply not satisfied.
In conclusion, lesson learned. I ended up finding a legitimate vendor and had the module installed in the car within 3 business days after ordering. Don\'t believe anything AES tells you. They simply do not understand how the sales/ordering process works and are never wrong.
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Chris L Smoot is his name. Lives at Chris L Smoot
11928 Betula Rd
Jacksonville, FL 32246
Age 44 (Born Mar 1970)
(904) 997-****